Warners Group Publications plc is a long-standing family-run business with a mission to inform, entertain and inspire our communities by providing trusted quality products and content.

Our growing portfolio of events spans a diverse range of festivals, motorhome and campervan shows, alongside indoor events in the hobby markets, each delivering exceptional experiences for attendees across the UK. As our events continue to grow in size, scope, and popularity, we are seeking talented individuals to join us and help us deliver outstanding results. For more information, visit www.warners-shows.co.uk

We are currently recruiting for the following positions:

Events Customer Liaison

30-35 hours a week, permanent contract – flexible hours negotiable

Are you a proactive, detail-oriented professional with a passion for exceptional customer service and live events? Join Warners Shows, the leading organiser of motorhome, campervan, and leisure events across the UK, as our Events Customer Liaison. In this dynamic role, you’ll play a vital part in ensuring our attendees have a seamless experience – from ticket booking to enjoying our events on site.

About the role

As the Events Customer Liaison, you will:

• Resolve customer ticketing issues promptly and professionally via email and telephone.
• Set up events and manage bookings using the Eventbrite system.
• Reconcile ticketing data to ensure accuracy and smooth operations.
• Assist in maintaining and updating customer databases.
• Support the wider events team with administrative tasks as needed.
• Work collaboratively to enhance the attendee experience at Warners Shows.

Key skills & attributes

We’re looking for someone who:

• Has experience in a customer service role and is passionate about delivering outstanding service.
• Possesses strong written and verbal communication skills.
• Can work effectively under pressure, manage deadlines, and adapt to changing priorities.
• Has proficiency in using event management tools or systems (e.g. Eventbrite, CRMs) is advantageous.
• Has excellent problem-solving skills and a keen eye for detail.
• Is a quick learner, adaptable to new tools and processes.
• Thrives both independently and as part of a team, showing initiative and collaboration.

What we offer

• The opportunity to work with a successful, vibrant team at the forefront of the events industry.
• Insight into large-scale event planning and operations.
• Access to professional development opportunities and training.
• Competitive salary based on experience.
• Accommodation and expenses covered during event travel.

Events Operations Coordinator

Location: Office-based in Bourne, Lincolnshire, with travel to live event sites across the UK.

The role: We are seeking an organised and dynamic Event Operations Coordinator to join our team. Reporting to the Head of Operations, you will play a pivotal role in the planning, execution, and evaluation of our events. You’ll be part of a dedicated operations team of three and the wider events team of 15. While predominantly office-based between events, the role requires on-site management during live events, overseeing logistics and ensuring seamless delivery.

Key responsibilities:

• Develop comprehensive event plans, including timelines, budgets, and resource allocation.
• Coordinate logistics such as AV setup, transportation, accommodation, and staff rotas.
• Liaise with contractors and internal teams to meet all event requirements.
• Manage event budgets, track expenses, and negotiate contracts to maximise cost-effectiveness.
• Supervise on site event set-up and ensure smooth operations, troubleshooting issues as they arise.
• Manage and support event staff on-site, ensuring clear communication and efficient teamwork.
• Maintain accurate records and documentation related to events.
• Conduct post-event evaluations and gather feedback for continuous improvement.
• Oversee transportation logistics, including hire cars and work trucks, and maintain stock tracking.
• Provide administrative and logistical support to the Head of Operations.

Qualifications & skills:

• Full UK driving licence.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Excellent communication and interpersonal skills, capable of working in a fast-paced team environment.
• Proactive and detail-oriented mindset with strong problem-solving skills.
• Flexibility to travel and work away from home during events (accommodation and expenses provided).
• Proficiency in using event management tools or systems (e.g. Eventbrite, CRMs) is advantageous.

What we offer:

• Competitive salary based on experience.
• Opportunities for professional development and career progression.
• A supportive and collaborative work environment, with the chance to be part of some of the UK’s most exciting events.
• Accommodation and expenses covered during event travel.
• Employee benefits package, including access to exclusive discounts and resources.

How to apply

If you would like to be considered for the above roles, please apply online by visiting warners.gr/recruit or send in your CV with a cover letter and salary expectations to: 

Sharna Tomlinson, HR Manager, Warners Group Publications plc, West Street, Bourne, Lincs, PE10 9PH  

Closing date for applications is Friday 31st January 2025.

Warners Group Publications plc is an equal opportunities employer. If you would like to find out more about our organisation, please visit our website www.warnersgroup.co.uk

If you submit an application to Warners Group Publications plc, your application and personal details will be processed in accordance with our Job Applicant Data Privacy Notice available here – warners.gr/job-privacy